Frequently Asked Questions
Everything you need to know about your Rocket Dog® shopping experience.
How do I know what size to order?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for US, UK, and EU sizing to ensure the perfect fit for your Rocket Dog® footwear.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery typically takes 3-7 business days depending on your location.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.
Are Rocket Dog® shoes vegan-friendly?
Many of our iconic styles, including several of our canvas sneakers and fabric platforms, are made with 100% animal-free materials. Look for the 'Vegan' tag in the product descriptions for specific details.